“성적증명서는 발급해줬는데 졸업증명서는 다른 기관에서 받으라네요?졸업증명서 따로 뽑는 정부에이젼시가 있다던데 이거 어딘가요?”--->It varies from college(Univ) to college(Univ) in US. For example, in the case of UCLA, if your original diploma was lost or destroyed, then you can get a new one by submitting a Duplicate Diploma Application to UCLA Registrar’s Office. You may order by fax or call your school . Some high schools and universities do not keep records on site; in that case, you will be directed to the local board of education.you need to contact the board of education and request a copy of your high school or university diploma. The agency will mail or fax you the appropriate forms or direct you to a website where you can download and print the forms.